North East Suffolk

Policies & Statements

Privacy Policy

Disability Advice North East Suffolk (DANES) (“us”, “we”) respect the privacy of every person who visits or subscribes to our websites and online publications (“you”) and we are committed to ensuring a safe online experience. This privacy statement outlines the personal data we may collect about you and how we may process it, as well as how our service providers might do the same. This privacy statement also tells you about your rights to control this data.


Responsibility for your data

DANES are subject to the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We are registered with the Information Commissioners Office as a Data Controller (ZA507367).

This Privacy Policy also outlines why DANES collects personal data, how we use it, keep it safe and the rights of those whose data we hold.


Why we collect data:

We collect, store and process personal data for the following purposes:

  1. Enquiries to DANES.
  2. Services we provide to our users.
  3. Staff and consultant-related information.
  4. Delivering and maintaining our training and skills development services.
  5. Potential participants in our training events as well as those who have attended.
  6. Processing the personal data associated with enquiries associated. We will only collect the data we need to give you a better experience; improve and deliver our services to you and meet our responsibilities to you.

How we use personal data:

Please note that (“this site”) might contain links to external sites. This privacy statement does not cover the activities of such third parties. You should consult those third-party sites’ privacy policies for information on how your data is used by them. DANES does not sell or pass on personal contact details to any organisation and will not do so in the future without asking you for specific consent.


What personal data do we collect?

  • We collect personal data such as name, contact details and other personal information to be able to deliver our services,
  • We collect personal data such as your name, and email address to reply to your query.
  • All information may be used in conjunction with information we hold on file, where it is appropriate to reply to your enquiry. This information is used to administer and deliver to

you the support you have requested, to operate our Site efficiently and improve our service to you, and to retain records of our business transactions and communications.

  • If you contact us via telephone, We do not use telephone recordings and do not have or keep a recording of any call incoming or outgoing.

Website cookies and similar technologies

We use cookies to improve the performance of the site. You can find more about this in our cookies policy.


Using personal data

Some of your data may be collected and processed to provide it to other named organisations (i.e. access to key reports or events but this will only be done where you have given your consent at the time of accessing such content or signing up electronically or verbally requesting information for any such event (separately to this privacy statement).


Public forums, message boards and blogs

Our site uses message boards on blogs and users can participate in these facilities. Any information that is disclosed in these areas becomes public information and you should always be careful when deciding to disclose your personal information. We strongly recommend not disclosing personal information in this case on such services. 


Our legal process for processing personal data

Under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, organisations are required to have a legal basis for processing personal data. (Our Full Policy here). The legal bases we use for processing data are:

  • Legitimate interests to fulfil our activities and the provision of our services.
  • Contractual basis to fulfil our obligations to funders for the charity.
  • Consent when people opt into our mailing lists.

We will only send you further information when you have signed up to receive this information, You can withdraw your consent at any point by contacting the relevant partner or organisation concerned.


How long do we keep data?

  • All clients who we have had contact with will remain as “clients” on our database for 3 years from the last point of contact. After this time the client will be moved to “Archive” on our database and will remain there for a further 4 years when they will be destroyed.
  • During this time we will only contact you if we want to share something with you, that we feel you may benefit from.

Our primary goal in collecting personal data from you is to give you an enjoyable customised experience whilst allowing us to provide services and features that most likely meet your needs. We only collect personal data from you through data inputted through enquiry forms (if submitted), newsletter subscriptions (if joined) By Phone (if contacted via phone) and site usage data. We do give you the option to access our sites’ homepages without subscribing or registering or disclosing your data. Please note that we do not intend to collect any personal data from children under 16 years of age and no child under 16 years of age should submit any personal data to any of the sites including our social media sites. Should we discover that any such personal data has been delivered to any of the sites, we will remove that information as soon as possible.


Your rights:

Under the GDPR and the Data Protection Act 2018, you have the following rights:

  • Right to be informed. This Policy provides you with information concerning how your data is processed. This ensures that we are transparent about what we will do with the information you supply to us.
  • Right to object to the processing that is likely to cause you damage or distress. Where you challenge the accuracy or lawful processing of your information, we will appropriately consider this.
  • Right to receive an electronic copy of any information you have consented to us holding. You can ask us to provide you with the personal data about you that we hold, securely and in a machine-readable format, so it can be moved, copied or transferred to be used across different services or for you to give to another organisation. This is called a subject access request and we will need to verify your identity before giving such information.
  • Right to object. We will ensure that we have the right consent in place for sending you information. You can unsubscribe from our mailings and remove your details at any time. If you wish to stop receiving communications from us, you will be able to do so by contacting our Data Protection Officer (
  • Rights related to automated decision-making. If there is additional profiling based on the information we hold, then you can object to us making decisions about you based on such processing.

You can request at any point by email to We will respond to a request within one month of receipt. However, where a request is received to erase data, we may not be able to delete all data (for example where data is linked to financial transactions that must be kept for a set period under financial regulations).


Data storage and transfers

Your data is stored on servers in the European Economic Area (EEA). If we share your data with any third-party service provider in the course of providing you with our services. Those third parties are required to process your data in accordance with contracts which comply with current European data protection legislation.



Information collected at one site may be used by any other DANES services for the purposes listed above. We may also disclose your data to other third parties, including, without limitation, professional advisers, governmental or State institutions or regulatory authorities, where necessary to exercise or defend legal rights or where required by law. We may transfer, sell or assign any of the information described in this policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our UK-registered charitable incorporated organisation.


Confidentiality and security of your data

We are committed to keeping the data you provide us secure and will take reasonable precautions to protect your data from loss, misuse or alteration. The transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features described above to try to prevent unauthorised access. We have implemented information security policies, rules and technical measures to protect the personal data that we have under our control from:

  • unauthorised access
  • improper use or disclosure
  • unauthorised modification
  • unlawful destruction or accidental loss

All our employees, contractors and data processors (i.e. those who process your data on our behalf, for the purposes listed above), who have access to, and are associated with the processing of your data, are obliged to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for us in line with the standards set out in the GDPR.


Who we share data with:

We share personal data with third parties who process our data to provide services to you, such as email providers, digital file storage providers, those processing payments, and our online system. Our chosen processors to help us do this include Google Analytics, Hostmedia web services, Suffolk Community access IT services and Microsoft Services.


Finally, we will share data with the appropriate authorities (e.g. police, law enforcement agencies and other parties) where we have a legal obligation. For example, for the detection and prevention of fraud, or where data is required concerning a criminal offence.


We do not sell or share data with any other third parties other than those listed above, covered under the trading data clause and where we use a third party to securely process our data on our behalf.


Privacy policy updates

This privacy policy is subject to occasional revision and we place any updates on this web page. If we make substantial changes to this privacy policy, we will notify you through the website interface, or, if you have provided your email address, by email. You are responsible at all times for keeping your email address up to date. Any changes to this privacy policy will be effective immediately and your continued use of our websites after such time shall constitute your acceptance of the amended policy.

Cookie Policy

The list generated below provides details of all cookie categories used on this site.

Accessibility Statement


DANES strives to ensure that its services are accessible to people with disabilities. DANES has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that website accessibility efforts assist all users and that every person has the right to live with dignity, equality, comfort, and independence.

Accessibility on

DANES makes UserWay’s Web Accessibility Widget available which is powered by a dedicated accessibility server. The software allows to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The accessibility menu can be enabled by clicking the accessibility menu icon that appears on the top right corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.


Danes continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible, and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan with an Accessibility Scanner to identify and fix every possible accessibility barrier on our site.

Despite our efforts to make all pages and content on fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact us if you wish to report an accessibility issue, have any questions, or need assistance, please contact Disability Advice North East Suffolk Customer Support as follows:


Phone: 01502 511333

Terms & Conditions

Thank you for visiting Disability Advice North East Suffolk (DANES) website. Please make sure you have read and understand these terms and conditions (“Terms”) carefully before using our website, using social media channels we operate, donating to us or undertaking other activities. If you are under 18, please get a parent or guardian to read through these Terms and to discuss them with you.

These Terms also incorporate the following additional terms and policies which apply to your use of our website and social media sites we manage and maintain: 


  • Our Privacy Policy which sets out how we use the information you share with us, and what measures we take to protect it
  • Our Cookies Policy which sets out what cookies are, why we use cookies on our websites and your options relating to their use


If you have any concerns about material which appears on our site, please contact  

Who we are.

DANES is a registered charity, number 1180096.


References in these Terms to ‘we’ or ‘us’ are to DANES.


We may change these Terms at any time, in which case the amended Terms will be posted on our websites and will apply from the date we post them.

  • Please check these Terms on each occasion you use our websites. If you continue to use our websites, you will be bound by the latest Terms.
  • We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
  • The format and content of our websites change constantly. You should refresh your browser each time you visit our sites to ensure that you access the most up to date version.

2. Using our Websites

Our website is made available free of charge. We may suspend, withdraw, discontinue, or change all or any part of our websites without notice. We will not be liable to you if for any reason any of our websites, or part of them, are unavailable at any time or for any period.


You agree to only use our websites, social media and email in a manner that complies with all applicable laws and regulations and is consistent with these Terms and does not infringe the rights of anyone else, nor restrict or inhibit their use and enjoyment of our sites (including, amongst other things, by hacking). We reserve the right in our sole discretion to deny any user access to our websites or any part of them without prior notice. 

3. Registration

You may access and use most parts of our websites without registering your details with us. In cases where registration is required, for example to receive email updates or completing our contact form, each registration must be for a single user only, to comply with GDPR. 

4. Privacy

We use, store and process information about you in accordance with our Privacy Policy. By using our website, you consent to our use, storage and processing of your information in accordance with that policy.

By using the DANES website, social media pages or providing your information, you consent to our collection and use of the information you provide in the way(s) set out in this notice. If you do not agree to this notice please do not use our websites, social media pages, email opt in or other services. 

5. Website content including user-generated content.

By posting or submitting content to our social media or websites you waive your moral rights, including the right to be identified as the author of the content.

You grant us the right to use the name and content you submit in connection with the material or information you shared to the social media or website.

We have the right to reveal your identify or any information we may have about to any third party who claims that the material violates their rights or to any government or regulatory authority that requires or entitles us to do so.

We may remove or edit any materials or posts you make to our websites or social media platforms at any time.

6. Complaint’s
If you have a complaint about any content on (or sent via) our website, please email Please provide your name, company or organisation name if relevant, and contact details.  Details of the exact content complained of and details of why you are complaining about that content. Confirmation from you that that the information that you have provided is accurate, complete and not misleading. Please note that no action can be taken without this information.

Please do not post or transmit to our website or social media or other pages, information materials or information that is false or misleading, defamatory, illegal, abusive, vulgar, hateful, harassing, liable to incite racial hatred, blasphemous, discriminatory, pornographic, sexually oriented, threatening, or invasive of a person’s privacy.

You should also not share information which you do not own or for which you have not obtained all necessary licences and/or approvals.

You should not share information, which is harmful such as computer viruses, logic bombs, trojan horses, worms, components, corrupted data, malicious software or harmful data.

You should not impersonate anyone else, misrepresent your affirmation or affiliation with anyone or any other entity.

If you do post information to our website and social sites with any of the information lists below, and we incur costs, expenses or liability, losses as a result then you agree that you are liable for such costs, expenses, liability and losses. 

7. Intellectual Property

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it, except where otherwise stated.
Those works are protected by copyright laws and treaties around the world. 

All such rights are reserved.

Commercial use or publication of all or any item displayed is strictly prohibited without prior written authorisation.

You are permitted to print and download extracts from our websites for your personal non-commercial use and for private study or teaching purposes, provided in each case that copyright and source indications are also printed and copied, no modifications are made to the materials and they are not used as part of any other publication, any document is printed and copied entirely and is not used in a derogatory or misleading context, the material is not used in a manner which may damage our reputation or otherwise be harmful to us or impair our ability to achieve our charitable objects; and our status (and that of any identified contributors) as the authors of content must always be acknowledged.

No other use of material on our websites may be made without first obtaining our written permission. In particular, you must not do the following unless you have first obtained our written permission – incorporate any material from our websites in any other work or publication, whether in hard copy or electronic form, make any commercial use or publication of any material on our websites (other than as necessary for the purpose of viewing our sites in the course of business), If you wish to use any material on our websites other than in accordance with this term, please email  with a permission request.

The photographic, text and other graphic images within any products or publications supplied to you are copyright works and none of them may be copied, reproduced, licensed or otherwise exploited.
DANES name and logo are trademarks of the DANES Charity. Other logos and names used on our websites may also be the trademarks of the charity or their respective owners. No permission is given by us in respect of the use of any such trademarks, names or logos and such use may constitute an infringement of the holder’s rights. 

8. Advertisers and Sponsors

We may from time to time allow companies to advertise services on our websites and social media. This is typically as part of a partnership agreement we may have with the organisation.

  • We won’t knowingly run an advert that is untrue, or which relates to services contrary to our objects, the appearance of an advert does not mean that we endorse the advertiser’s goods or services.
  • We are not responsible for the accuracy of any advertising material or for any advertised service’s.

9. Disclaimers

  • The information provided on our websites is intended to provide general information only and, as such, should not be considered as a substitute for advice covering any specific situation. While we endeavour to ensure that the information on our website is correct, we do not warrant the accuracy and completeness of that information. The material on our websites may be out of date, and we make no commitment to update such material. The security of information and payments transmitted via the internet cannot be guaranteed and as we are not responsible for the operation of the secure link, therefore we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide.
  • We do not warrant that the functions contained on our website will be uninterrupted or error-free, that defects will be corrected, or that our site or the server that makes them available, are free of viruses or bugs or represent full functionality, accuracy or reliability of the materials. We will not be liable for any loss, disruption or damage to your data or your computer system or any other damages (including amongst other losses, loss of profit or loss of use) arising out of your use or delay or inability to use our websites, their content or any link to another website arising in contract, tort (including negligence) or otherwise except in the case of death or personal injury caused by our negligence.

10. Liability

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our websites, use of or reliance on any content displayed on our websites.

If you are a business user, please note that in particular, we will not be liable for loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation or any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our websites or to your downloading of any content on them, or on any website linked to them. 

11. Links

Our websites may contain links to third party websites. Such links are provided for your convenience only. We do not necessarily control such websites and are not responsible for their content.

The mere inclusion of such links does not imply any endorsement of the material on those websites or any association with their operators.

If you decide to access any of the third-party websites linked from our websites, you do so entirely at your own risk.

We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages.

If you wish to link from your website to our websites you may do so only on the basis that you link to, but do not replicate, the homepage or other web pages, and subject to the following conditions – the link must simply consist of either the website address or any linking logo which we have given you permission to use, you do not remove, distort or otherwise alter the size or appearance of any logos on the site, you do not in any way imply that we are endorsing any products or services, you do not misrepresent your relationship with us nor present any other false information about us, you do not otherwise use any DANES trademarks displayed on our sites without our express written permission, you do not link from a website that is not owned by you and your website does not contain content that is distasteful, pornographic, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

At any time and at our complete discretion we reserve the right to withdraw the permission to make website links to our sites. 

12. Events beyond our control

We will not be liable to you for any failure of internet service provider (ISP) or telecommunications provider or other cause beyond our reasonable control. This does not affect your statutory rights.

13. Law, courts and language

These Terms, use of our site and the supply of services by us are governed by and to be interpreted in accordance with English law. In the event of any dispute arising in relation to these Terms, use of our sites or in relation to the supply of any services by us the English courts will have jurisdiction over the dispute. These Terms and our website are provided in the English language only.

Health & Safety

Health & Safety Policy


Safeguarding Policy

Data Protection

General Data Protection Policy and Procedure

Equality & Diversity

Equality & Diversity Statement and Policy


See below for latest news, announcements, events, vacancies & more...

What‘s On ~ 2024

Download the PDF below for a full list of our various activities running throughout 2024...

Back On Your Feet

A 12 week OTAGO strength and balance programme for people who are at risk of falling
Download full details below...

Carers Support Group

Come along to our Carers Support Group.
Held every other week, on the second Wednesday of the month...

Digital Inclusion- Easy IT

IT course covering: Word documents, Internet usage and safety. Creating and using email, and much more!
The course will be running every Thursday (starting 20.06.24). Download PDF for details...

Crafty Creations

Let your creative side shine! Come along and try different crafts or bring your own project.
Third Monday of every month. Download PDF for details...

Catch-Up & Colour

Would you like a safe space to colour and chat with other people with learning disabilities?
Every Wednesday. Download PDF for details...

Workability in Waveney

We believe many workplaces are missing out on a great source of talented and committed employees. Workability in Waveney offers 1:1 sessions focusing on wellbeing for volunteers, trainees or employees.

Outreach Times & Places

Contact us for information and appointments for our outreach times at:

Lowestoft Job Centre
Beccles Job Centre
Bungay surgery
Marram Green in Kessingland